Switchboard Receptionist

Management & support 1586

Vacancy: Switchboard Receptionist

Job Reference: 1586

Location: KIMS Hospital Maidstone

Hours: 37.5 Hours

Closing Date: Friday 3rd January 2020

         KIMS Hospital reserves the right to remove job adverts before the closing date.

Interview Date(s): w/c 6th January 2020.

Job Summary:

As Switchboard receptionist, you will be the first line of contact for telecommunications by answering all calls efficiently, dealing with all enquiries from patients, the public, consultants and staff. If you want to join the KIMS Hospital team, then apply now.

Our Reception staff work varied shifts between the hours of 7am and 8.30pm. Final hours will be discussed prior to interview.

Role Responsibilities include:

  • To demonstrate excellent telephonic customer service skills and be able to handle complex telephone traffic maintaining high levels of courtesy at all times.
  • To have a close awareness of departments including their functions to effectively route calls and communicate information.  Will include awareness of medical phrases and conditions, of clinic times and availability. 
  • To respond to and take ownership of calls from both internal and external customers in a timely efficient and courteous manner.
  • To operate and announce high volume calls to the relevant department in line with the KIMS values.  
  • Be aware of confidentiality and discretion when dealing with patients, visitors, consultants and staff.

Person Specification:

The ideal candidate will have-

•Excellent communication and interpersonal skills

•Previous experience within a healthcare customer service setting.

•Excellent organisational skills

  • Good IT skills including Word and Excel

•Knowledge of relevant policies and procedures including Health and Safety

•Demonstrable ability to work under pressure and to deadlines.

KIMS Hospital employees enjoy the following benefits:

  • Competitive Salary
  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Annual Flu Vaccination
  • Free Eye Test

If you do not receive a reply within 1 working week from the closing date, please assume you have not been shortlisted on this occasion.

Previous applicants need not apply.

If you have any queries regarding this vacancy, Lily would be happy to help. Please give her a call on 01622 538217 or email lily.harris@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 10th January 2020

Interview Tips

Interview tips1

Preparation is key

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.


First impressions count

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Interview tips 2

During the interview

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.


What do you want?

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.


When it's over

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.