Bank - Guest Services Assistant

Management & support 1451

Vacancy: Bank – Guest Services Assistant

Job Reference: 1451

Location: KIMS Hospital, Maidstone

Hours: Bank

Closing Date: Friday 20th December  

         KIMS Hospital reserves the right to remove job adverts before the closing date.

Interview Date(s): TBC

Job Summary:

Are you looking for a flexible role where you can work as part of a dedicated team to make our patients experience a positive one? If so this could be perfect for you.

We have vacancies to join our Bank team as a Guest Services Assistant where you will support the team in Housekeeping and serving patients their meals as a Ward Host. For this position you will need superb customer services skills, with good attention to detail and strong communication skills. You will need to be flexible and open to working in both of these areas which have various shifts including evening and weekend work.

Role Responsibilities include:

  • To ensure that all food and drinks orders are taken, prepared and served to the agreed standard, menus for each service are organised and that guests/patients are served according to their requirements
  • Wash up crockery and cutlery used in the provision of  meal services within the kitchen and using the automated dishwashing equipment
  • Temperature check foods and record prior to service to patients
  • To clean common areas, patient rooms and bathrooms as well as clinical areas to the required high standards
  • To work within infection control guidelines when involved with isolation/barrier nursing areas.
  • To undertake any other duties commensurate with the grade that may be required by Guest Services Lead or Facilities Manager for the efficient running of the Guest Services (HK & Catering) Department.

Person Specification:

  • Have experience working within the hospitality industry, either within catering or housekeeping
  • Ideally experienced working within a medical setting, however this is not essential
  • Ability to work efficiently and keep calm, under pressure
  • Possess some knowledge of catering and cleaning standards
  • Have exceptional attention to detail, customer service skills and be a confident and dynamic team player.

If you do not receive a reply within 1 working week from the closing date, please assume you have not been shortlisted on this occasion.

Previous applicants need not apply.

If you have any queries regarding this vacancy, Hannah would be happy to help. Please give her a call on 01622 237794 or email

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at

Posted 10th January 2020

Interview Tips

Interview tips1

Preparation is key

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.


First impressions count

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Interview tips 2

During the interview

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.


What do you want?

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.


When it's over

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.

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