Quality & Governance

Quality & Governance provides a framework for KIMS Hospital to ensure the delivery of safe, effective and high-quality healthcare. It also dictates our obligations to our teams, the public and other providers including how we store, process and protect hospital data.

Compliments, comments & complaints

We believe that feedback of all kinds is incredibly important to maintaining and improving the high level of care we strive for.

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How we keep you safe

As the largest independent hospital in Kent, we will provide safe, outstanding quality care to you at every stage of your journey from diagnosis to recovery.

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Statement of purpose

We are required to register as a ‘provider’ with the Care Quality Commission (CQC) and as such provide them with a clear statement of required information including which services are available at KIMS Hospital; this is known as the Statement of Purpose.

Download a copy


Quality Account

In accordance with the Health Act 2009, KIMS Hospital provides a Quality Account for each financial year. The Quality Account presents a picture of our hospital’s performance over the reporting period.

Download the 2017/18 report

Competition & Markets Authority (CMA)

In accordance with the requirements of the Competition and Markets Authority Private Healthcare Market Investigation Order (2014), we provide a declaration of hospital services provided for Consultants and referring clinicians.

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Workforce Race Equality Standard

The Workforce Race Equality Standard (WRES) monitors and addresses race inequality within healthcare provider organisations across the UK. We are committed to promoting equality of opportunity for our staff, and providing an environment where all of our team are treated with respect and dignity, and are able to reach their potential free from discrimination, harassment and bias.

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Fair processing privacy notice (FPPN)

Our Fair Processing Privacy Notice (FPPN) provides information on how we collect, store and use your information in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.

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NHS provider licence

The Health and Social Care Act 2012 requires everyone who provides an NHS healthcare service to hold a licence. As part of that, we must provide written confirmation that we agree to comply with the licence.

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