Frequently Asked QuestionsLast updated 25/10/2020
We’ve put together some answers to the most frequently asked questions about coming to KIMS Hospital. We’ll update this page regularly with new content, and you’ll be given all the details you need about coming in for an appointment when we send you your appointment booking information.
Do you offer a COVID-19 testing service?
To keep our hospital safe, we test our patients and staff.
We do not offer COVID-19 tests to members of the public. If you have symptoms of COVID-19 you will need to access a test via the NHS. For further information please see https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/or by call 119.
Are you treating any patients for COVID-19 at KIMS Hospital?
No, we are not treating any patients for COVID-19 at the hospital. We are testing every inpatient that comes to our hospital and we only admit patients for condition unrelated to COVID-19.
How safe is it to come to hospital?
Rest assured that keeping you safe remains our top priority. We closely follow and quickly adapt to the latest guidance from the Department of Health and Public Health England. We’ve put in a number of measures to keep our patients and staff safe whilst at the hospital. You can read more on our dedicated page for safety measures here.
Are you still supporting the local NHS Hospitals with their patients?
We are still supporting the NHS by providing care to those patients that still need urgent treatment for other health conditions. You can read more about that here
I have been referred for a scan, how long will it take to get an appointment?
There is currently a very high demand for our imaging services, especially MRI scans. If your consultant refers you for a scan, please note that it may take up to two weeks from your initial consultation for this to take place.
Your consultant will be aware of this, and will book your follow-up appointment for an appropriate date, to ensure your scan results are available.
Urgent scans will be prioritised and managed according to our updated patient pathways.
I had a scan or test before lockdown, do I need to have them redone?
Because time has passed, it’s possible that you will need to have a scan or test carried out again. Your consultant will review the stage of your care with us and we will let you know if you need to have anything redone.
Can I book a private appointment now?
Yes, we are pleased to welcome you as a private patient to KIMS Hospital. However, due to recently reopening our services, we are experiencing an unprecedented volume of new enquiries.
We are also managing a waiting list of previously postponed appointments. Please bear with us as there might be a longer than usual wait time to get an appointment.
Can I have a virtual consultation?
We are offering virtual consultations where clinically appropriate. You can request a virtual consultation with our enquiries team, who will be able to confirm if it is appropriate. For some conditions, a physical examination will be necessary, and so you would still need to come into the hospital for your consultation. We are also booking virtual follow-up appointments where this is appropriate.
Are you booking appointments for NHS patients via eRS?
We are still working under our contract with NHS England to provide support during the COVID-19 pandemic. We will be in touch with those patients who have had operations postponed, and announce when we can begin to offer new appointments for NHS eRS patients.
My treatment was postponed due to the lockdown measures, when can I rebook my procedure?
We are working through all of the patients whose care was postponed including consultations, scans, tests and treatments. If your care was postponed we will be in touch with you directly as soon as we are able to offer you a new appointment.
If I am coming in for a procedure, do I need to do anything differently?
If you’re coming to us as an inpatient we’ll be asking you to self-isolate for either 3 days or 14 days before your procedure. The length of time you’ll need to self isolate for will depend on the procedure you are having and any health risk factors you might have. Your consultant will discuss this with you, make an assessment and agree the self-isolation period with you. You’ll be able to ask any questions during your consultation.
We’ll also ask you to be swabbed and tested via our drive-through swabbing facility 72 hours before you come in. If you test positive for COVID-19, we won’t be able to admit you for your procedure. We will however reassess you for a future booking. We will provide you with more detail about where to get support if you have a positive result.
I am being dropped off and picked up for my procedure, where can my friend/relative wait for me?
If you have a friend or relative who decides to wait for you while you undergo your procedure, please note that to help us remain a COVID-19 free site, we unfortunately can’t accommodate them within the hospital at this time. However, there are a some places nearby where they can pass the time between dropping you off and picking you up;
- Newnham Court Shopping Village, which is home to a number of shopping and eating facilities, including Notcutts Garden Centre, Bricks Coffee House and the Greene King Pub and Restaurant, The Newnham Court Inn
- There are two Costa Coffee Shops nearby; one is in Next in Eclipse Park, and the other is in Tesco in Grove Green.
- The Early Bird pub in Grove Green.
- The nearby village of Bearsted is home to a beautiful village green, which has two popular restaurants; The White Horse and The Oak on the Green
- In good weather, you might choose to visit nearby Mote Park for a walk by the lake.
- Maidstone Town Centre is also only a 5-10 minute drive away, and offers a range of coffee shops, restaurants and shops to enjoy while waiting.
Please note for some restaurants you might need to book in advance.
Am I allowed to have visitors at the hospital?
So that we can protect the safety of our patients and staff, it is important for us to reduce the number of visitors as much as possible. Until further notice, we are not permitting patients to have visitors at the moment. We are also asking outpatients to come alone where possible.
I am due to have physical therapy after my procedure, how will this work?
Currently the Physical Therapy team are offering a variety of approaches, including face to face, telephone and video appointments. This decision is based on a mix of clinical need, patient risk assessment and patient preference.